Being OFB's "PeaceMaker", I get to deal with
vendors of all kinds. Be it internet/TV service, new barstools for our
conference bar, or the metal covering for our workspace tables, I have come to
realize customer service is slowly going to the wayside. When did this
happen? Why? Can it be resuscitated? Soon? PLEASE??
When I was 16, I worked for Domino's pizza... haha I know,
right? But seriously, it was a good first job, and I learned plenty about
how to treat customers. We would have people calling not knowing what
they wanted (yelling back to their friend/wife/dog to figure it out). Or the wrong pizza was delivered to
them. Or they want to use all five
coupons but we’re only allowed to use one, etc.
Basically bottom line from our managers: Do what it takes to make them happy… with a smile on your face. Applicable side note -- I think people forget to smile on the phone
nowadays. It makes the biggest
difference in the tone of your voice.
When did this stop happening? When did “the customer is always right”
policy go out the window? Are people
just overwhelmed?
Word of mouth, no matter how big the company, goes a long
way. And poor customer service is the
best way to get a bad rep.
Therefore, we're going to start recognizing random acts of good customer service. Those people/companies who are going out of their way to do a good job and fix mistakes deserve a shout out!